Harjap Saini

About

I am a results-driven software professional with over three years of experience in the tech industry, specializing in software development, quality assurance, and business systems analysis. My expertise lies in bridging the gap between technical implementation and business requirements to drive organizational success.

With a strong foundation in Agile methodologies, API integration, and database architecture, I have successfully contributed to high-impact projects across government and private sectors. I am dedicated to delivering high-quality software solutions through meticulous planning, execution, and testing.

Beyond technology, I bring a competitive spirit as a U19 Canadian National Athlete and member of the TMU Varsity Cricket Team, demonstrating leadership, discipline, and the ability to perform under pressure.

Experience

Oct 2025 – Present

Business Systems Analyst Blisspace Technologies, Toronto, ON

Improved requirements accuracy across 5-15 agent stakeholders by 40%, as measured by reduced post-sprint change requests, by conducting structured elicitation sessions and maintaining a Requirements Traceability Matrix (RTM) alongside formal BRD and FRD documentation.
Accelerated design review cycle by 30%, as measured by fewer engineering iteration rounds, by leveraging Figma to prototype data-rich Property Card UI components translated directly from stakeholder feedback.
Eliminated 100% of critical defects prior to launch, as measured by a zero-defect production release, by spearheading end-to-end defect tracking and bug lifecycle management integrated with Azure DevOps pipelines across the full SDLC.
Enabled real-time market data synchronization for high-volume listings, as measured by zero manual refresh interventions post-launch, by defining technical specs and REST API integration requirements for the Realtor.ca API.
Reduced sprint planning ambiguity by 25%, as measured by fewer mid-sprint scope changes, by translating stakeholder feedback into Jira user stories and acceptance criteria within an Agile/Scrum lifecycle.

Sep 2025 – Present

Automation Developer Toronto Metropolitan University, Toronto, ON

Improved campus-wide operational efficiency by 30% across all faculties, as measured by faculty process audit scores, by analyzing academic workflows to identify bottlenecks and implementing targeted process optimization solutions.
Saved approximately 15 hours per week for administrative staff, as measured by pre- and post-automation time logs, by developing custom Google Apps Scripts to automate repetitive data entry tasks and eliminate manual handling across the SDLC.
Achieved 99% accuracy processing 500+ student records daily, as measured by automated error rate reporting, by building robust scripting pipelines with built-in defect tracking, data validation logic, and scheduled CI/CD-style execution to flag anomalies before records were committed.
Reduced UX-related support tickets by 20%, as measured by post-deployment help desk volume, by conducting thorough UI testing and delivering critical user experience feedback to ensure smooth implementation across academic departments.

May 2024 – Aug 2025

Software QA Analyst Environment and Climate Change Canada, Toronto, ON

Reduced regression testing time by 20%, as measured by sprint-over-sprint test cycle duration, by designing and executing comprehensive test plans and regression test suites using a balanced manual and automated testing strategy with Selenium, Robot Framework, and Playwright across the full SDLC.
Achieved zero critical bugs in production across two government platforms, as measured by post-release defect rates, by developing detailed test cases covering positive, negative, boundary, and edge-case scenarios with rigorous defect tracking through the full bug lifecycle management process.
Improved system response times by 15%, as measured by latency benchmarks from performance test results, by utilizing LoadRunner and JMeter to simulate real-world user loads, analyze bottlenecks, and deliver data-driven optimization recommendations to development and Azure-based deployment teams.
Ensured 100% alignment on project goals across cross-functional teams, as measured by zero missed acceptance criteria at UAT sign-off, by collaborating with developers, product owners, and stakeholders throughout the requirements traceability and validation process, with automated test scripts integrated into CI/CD pipelines for continuous quality assurance.
Validated two critical government applications, the National Pollutant Release Inventory and Grant-and-Contributions Enterprise Management systems, ensuring compliance with regulatory quality standards across all testing phases, including test execution and sign-off.

May 2023 – Apr 2024

Mobile App Developer Toronto Metropolitan University, Toronto, ON

Onboarded 1,000+ first-year engineering students onto a new campus platform, as measured by adoption rates at launch, by developing a feature-rich mobile app with C# and RESTful APIs for seamless backend data retrieval and real-time synchronization.
Reduced post-launch bug reports by ~35%, as measured by defect rates vs. prior TMU releases, by conducting thorough defect tracking, writing structured test cases, and implementing bug lifecycle management practices prior to deployment.
Increased operational effectiveness by 30%, as measured by reduced manual touchpoints across key programs, by leveraging Visual Studio and Azure cloud services to implement SDLC-aligned automation solutions with end-to-end test coverage.

Skills

Programming

Java Python C JavaScript C++ HTML C# Google Apps Script Ruby on Rails SQL

Tools & Platforms

Jira Figma Azure DevOps JMeter Robot Framework Playwright Visual Studio SharePoint Power BI Git LoadRunner

Systems & Methodologies

Agile/Scrum API Integration Database Architecture UI/UX Prototyping User Acceptance Testing Software Testing Process Optimization Automation Mobile App Development

Core Competencies

Stakeholder Management Technical Requirements Analysis Cross-functional Collaboration Leadership Adaptability Organization Communication

Education

Bachelor of Science (BSc): Computer Science

Toronto Metropolitan University, Toronto, ON

September 2021 – April 2026

CGPA: 3.99/4.33

Dean's List: 2022, 2023, 2024

Activities: TMU Varsity Cricket Team